Last Updated : 01 – 06 – 2025

Refund & Cancellation Policy

At Jetconline, customer satisfaction is our top priority. As a trusted e-commerce platform, we offer a wide range of products and strive to ensure a smooth shopping experience from purchase to delivery. This Refund and Cancellation Policy outlines the terms for returning, exchanging, and cancelling orders placed through our website : https://jetconline.in/.

Return Policy

  • Eligibility for Returns
  • We accept returns and exchanges for products that meet the following conditions :
  • The product was purchased directly from our official website : https://jetconline.in/
  • The return request is submitted within 7 days from the date of delivery.
  • The item is unused, in its original condition, and includes all original packaging, tags, and accessories.
  • Certain product categories such as personal care items, perishables, electronics with tampered seals, and intimate wear may not be eligible for return due to hygiene or safety reasons.

How to Initiate a Return or Exchange :

  • To initiate a return or exchange, please follow these steps :
  • Contact our customer support at jetconline@gmail.com within 7 days of receiving the product, including your order number and the reason for the return or exchange.
  • Our support team will guide you through the return process and provide a return authorization if your request is approved.
  • Securely pack the product in its original packaging and include the return authorization document before shipping it to the address provided.

Return Shipping and Costs

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective or damaged product).

We strongly recommend using a trackable shipping service to ensure your return is received safely.

Refund or Exchange Process

  • Once we receive and inspect the returned item, we will notify you of the return status.
  • If approved, refunds will be issued to the original payment method within 7–10 business days.
  • For exchanges, we will dispatch the replacement product once the return is verified.

Cancellation Policy :

  • If you wish to cancel an order, please contact us as soon as possible at jetconline@gmail.com. We will try our best to cancel the order if it hasn’t been shipped.
  • If the order has not been shipped: We will cancel it and initiate a full refund.
  • If the order has already been shipped: Cancellation will not be possible, and the standard return policy will apply.

Contact Us :

Thank you for shopping at Jetconline. We are committed to providing a hassle-free and transparent experience every step of the way.